Shipping and Return Policy

If you wish to return or exchange a purchase for any reason, you may do so within 21 days of receiving your order, provided that the item(s) are in their original condition ( we can not make a refund on products that have been opened, damaged or had their seals removed or broken.)

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Refund:

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Subject to the above, and upon safe receipt of the returned order ( address details in contact us ), we will issue a full refund for the price you paid for the item(s) (this does not include the original postage & packing charge). The cost of postage for returns to our address is payable by the customer.

This does not affect your statutory rights as a consumer.

If you wish to return all or part of your order, please contact us.

 

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Exceptions:

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• We are unable to exchange or refund combinations of Gem & Crystal Essences or Sprays which have been specifically prepared as a unique personal combination.

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• We can not make a refund or exchange on any and all services offered or provided on this website. All purchases are final. Under extenuating circumstances, a full or partial refund may be provided at our discretion.

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• Gift Certificates - we are happy to refund the original payment card used for the purchase, but Gift Certificates can not be exchanged or returned for the cash equivalent, or refunded to a different card. 

 

Cancellations:

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You have the right to cancel your order before dispatch by e-mailing and letting us know your name and items of purchase. We will then cancel your order and refund your payment as soon as possible. 

 

Refunds:

 

Online Payments: if for whatever reason we have cause to make a full or partial return of your payment, this will be done through the original payment gateway used and put back onto the original card that you used for payment. 

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Offline Payments: again all refunds will be made to the original debit or credit card used.